Store Policy (Shipping and Returns)

Handling Time

Handling time may take anywhere from 2-5 business days. Keep in mind that it may take longer if we are experiencing high volume orders.

Shipping

We ship all orders Priority Mail (it usually takes 3-5 business day to be delivered after shipping, depending on your state, but is not guaranteed)

You can also select UPS 2 and 3 day delivery options at check out.

To add a note to your order:

Β If you need to add a note to your order, please follow the next steps:

1) Add plants/items to your cart.

2) select view cart.

Order's note

3) Click on order instructions.

4) Write your message and hit save.

Live plant guarantee

We take great pride on or packing and are confident that your plant will arrive alive. However, in the event that this is not the case, please contact us within 24 hrs of delivery with pictures of the plant and the description of the issue. If you qualify, we will give you a store credit towards another plant. Please note thatΒ  a deal leaf, detached leaf, yellow leaf, or a minor issue does not qualify for store credit. Only dead plants that are reported within the 24 hrs window period are covered, no exceptions.

Plants are not covered if...

  • Plants/orders that do not have a heat pack during Winter are not covered, even within the 24 hrs window. All orders during Winter must get a heat pack for protection, we are not responsible for orders that do not get a heat pack.
  • Plants/orders that are left unattended outside during hot/cold temperatures due to customer negligence. Please be considerate with the babies!
  • Plants, especially cephalotus, that have been repotted right after shipping without proper acclimation procedures/period.
  • Plants or any other item that are reported after the 24 hrs window are not covered, no exceptions.

Returns

  • Only items/plants that are reported within the 24 hrs window after delivery qualify for store credit/return, no exceptions.
  • Special orders are not returnable.

Coupons

  • Only 1 coupon per transaction (you can NOT use multiple coupons in the same transaction).
  • Rewards programs can be terminated at any time without prior notice.

    Β By purchasing from this site, you are agreeing to these term.

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