Store Policy

Handling Time

Handling time may take anywhere from 2-5 business days. Keep in mind that it may take longer if we are experiencing high volume orders.

Shipping

We'll ship your order first class, unless you pick another option. Keep in mind that First class packages take anywhere from 5-10 days (depending on USPS volume).

If you want to receive your order faster, we strongly suggest to get Priority mail or UPS 3 day select.

 

Live plant guarantee

We take great pride on or packing and are confident that your plant will arrive alive. However, in the event that this is not the case, please contact us within 24 hrs of delivery with pictures of the plant and the description of the issue. If you qualify, we will give you a store credit towards another plant. Please note that  a deal leaf, detached leaf, yellow leaf, or a minor issue does not qualify for store credit. Only dead plants that are reported within the 24 hrs window period are covered, no exceptions.

Plants are not covered if...

  • Plants/orders that do not have a heat pack during Winter are not covered, even within the 24 hrs window. All orders during Winter must get a heat pack for protection, we are not responsible for orders that do not get a heat pack.
  • Plants/orders that are left unattended outside during hot/cold temperatures due to customer negligence. Please be considerate with the babies!
  • Plants, especially cephalotus, that have been repotted right after shipping without proper acclimation procedures/period.
  • Plants or any other item that are reported after the 24 hrs window are not covered, no exceptions.

Returns

  • Buyer pays for return shipping.
  • Only items/plants that are reported within the 24 hrs window after delivery qualify for store credit/return, no exceptions.
  • Special orders are not returnable.

     By purchasing from this site, you are agreeing to these term.

     

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